HUMAN RESOURCES

Effective Communication Skills for Managers

TARGET AUDIENCE:

Small and medium sized business owners and managers

DESCRIPTION:

Everyone knows the importance of communication in their relationships with employees and customers.  However, delivering a clear and precise message can sometimes be complicated. The consequences of a misunderstood message can be serious; therefore the value of good communication skills should not be underestimated.

Learn how to deliver a clear and effective message to clients, suppliers, employees, colleagues and more.

CONTENT:

The objectives of this practical workshop are for you to: 

• Understand the fundamental principals of the communication framework.
• Identify and use your hidden skills to their maximum potential.
• Develop your listening and oral communication skills.
• Learn to give and receive criticism.
• Understand and apply conflict resolution techniques.
• Develop key coaching strategies to engage positive change.
• Learn to coach under-achievers and make the most of their capabilities.
• Implement corrective measures.

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