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MANAGEMENT AND OPERATIONS

Customer Service for Front-Line Employees

TARGET AUDIENCE:

Employees, managers, and owners dealing with customers at the front-line

DESCRIPTION:

How can I improve customer loyalty?

Customer loyalty is worth its weight in gold. In today's competitive climate ensuring customer loyalty and repeat business is vitally important. One customer lost through bad service is one too many.

Customer service is not just a part of your business; it is the essential ingredient for success. To be successful, a business must be committed to the highest standards of service and must ensure employees are trained in the latest techniques.

Boost your customer loyalty through customer service excellence!

CONTENT:

In a hands-on interactive workshop you will learn about:

  • Elements of customer service
  • Techniques to establish contact with the customer
  • Quality customer service
  • Effective communication skills
  • Dealing with difficult customers

And more…

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