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MANAGEMENT AND OPERATIONS

Quality Management

TARGET AUDIENCE:

Small and medium sized business owners and managers

DESCRIPTION:

How can I improve quality in my business?

Quality means more than satisfying your customers.  In today's competitive global marketplace, quality is fast becoming the yardstick by which a business is measured.  Quality standards like ISO 9000 help small- and medium-sized businesses land new clients, open doors to new markets, empower employees and more.  Quality management can improve your bottom line in more ways than one.

Quality takes commitment and skill.  To implement a quality management system, you need to know what the options are, what the benefits will be, and how to get your employees involved.

Improve your business and your bottom line through quality management.

CONTENT:

In a hands-on interactive workshop you will learn about:

  • Types of quality management systems ( and the pros and cons of each system)
  • How to implement and sustain a quality system:
  • Selecting an appropriate quality system
  • Management Involvement
  • Employee Involvement
  • Documentation
  • Selecting appropriate outside resources (training and mentoring)
  • Time requirements
  • Costs and benefits
  • Impact on customers
  • Review of companies that have implemented a quality system
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