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HUMAN RESOURCES

Resolving Conflict in your Business

TARGET AUDIENCE:

Owners and managers of small and medium-sized businesses

DESCRIPTION:

It’s estimated that management spends 30% of its time working through workplaces disputes!

Believe it or not, great things can come from workplace conflicts -- if its sources are recognized and addressed. Conflict may highlight the existence of creativity, collaboration, or a new method of improvement- all of which are essential for business growth! How you manage conflict within your business, then, could transform conflict from a costly activity to a handsome profit.

Prevent or reduce conflict in your business by identifying its sources, recognizing how individuals contribute towards the dynamic of conflict, and working towards resolutions.

CONTENT:

In a hands-on interactive workshop you will learn about:

  • Sources and Types of Conflict
  • Cost of Conflict (Personal and Organizational)
  • Working with Difficult Individuals
  • Conflict within Teamwork
  • Conflict Resolution and Intervention Techniques
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